the plan for you

FAQ

faq

 

 

 

 

What does the TruPlace Tour include?

Your tour will include a floor plan of each level of the home, unlimited photos and photos of the surrounding community or subdivision.

I already have photos. Can I just have you do our floor plans?

Absolutely. Your plans, our plans, it’s your choice. We have a package to suit just about every situation and budget.

I already have floor plans. Can I just have you do our photography?

Absolutely. Your photos, our photos, it’s your choice. We have a package to suit just about every situation and budget.

Does this interface with the MLS?

You bet. Once you have your MLS number, you can link it through your TruPlace account, call us or email us and we get the tour linked for you right away.

Where does the tour distribute?

We will automatically link all of your tours to Realtor.com at no additional cost, as well as Tweeting it on our Twitter feed. Once linked to your MLS number, your MLS typically distributes to multiple sites based on how your membership is structured.

How quickly will I receive my completed tour?

Our tours are always delivered to our clients on the next business day following your appointment.

I am not ready to take interior photos of my listing, however, I would like to get the exteriors taken now, is that possible?

Sure! We are able to come out and take the exterior photos of your listing now, and schedule a second appointment to do the interiors at a later time.

How far out are you scheduling appointments?

You won’t have to wait long. Typically, we are scheduling appointments 1 to 3 days out.

What if it rains the day of my appointment?

Our blue sky processing will turn those gray skies to blue. If it is actively raining, we will proceed with the interiors and floor plan of the property and also take up to five complimentary exterior photos on the next available sunny day.

How do I download my photos?

You can download your images by selecting them all or creating a custom zip file right in your TruPlace Client Portal.

How do you measure the floorplan?

Floor plans are approximate and no responsibility is taken for any error, omission or misstatement. Square footage calculations are measured from the inside of the exterior framed walls including basement, garage, open to below (unless dashed lines), stairs, closets and hallways; and do not include decks and other areas drawn with dashed lines.

Do you offer twilight photography?

Our team is happy to provide you with Virtual Twilight photo editing, saving you time and money and enabling you to have your photos fast.

Can you clone out unwanted features of a property?

We pride ourselves on not misrepresenting a property. We are happy to clone in or edit items that come and go, such as blue skies, green grass, etc., but draw the line at editing out eye sores such as power lines, roof repairs, etc.

How are the tours linked to my website?

We have a few options. We can provide you with links to embed the tours directly in your site, a link for a widget or page overlay, or provide a link for a pop-up window. We will make recommendations on what will work best with your site. It’s your choice. All links are easily accessible in your Client Portal.

Do you offer one of those walk-through 360 tours?

Yes. We can provide you with an attractive Matterport walk-through tour. However, if you also require high quality still photography, that type of tour is not adequate and you will need to utilize our professional photography services.